Verizon reverses on two dollar convenience fee

Yesterday, Verizon Wireless announced that they would start charging a $2 convenience fee for those customers who make a single payment via telephone or the web. Instead, Verizon would like you to sign up for automatic payments or pay by check. The fee was set to be instated January 15th. Today, Verizon has recanted due to customer outcry and will not charge the fee.

Verizon Wireless Will Not Institute Single Payment Fee

Media Contact Info
Tom Pica
Thomas.Pica@VerizonWireless.com
908-559-7516

12/30/2011

Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.

The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.



Categories : Business
Posted by Jason Hamilton | December 30, 2011  |  No Comment

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